Planeta Web provides technical support, maintenance, and administration for business websites. We help keep your site running smoothly, fix bugs, update the CMS and modules, monitor security, optimize speed, and roll out new functionality after launch.
A website's job doesn't end at launch. Once live, it needs ongoing technical attention: updates, backups, checks on forms, integrations, speed, analytics, SEO settings, and protection against technical failures. Without systematic support, even a well-built project gradually accumulates bugs, technical debt, and business risk.
We work with sites built on Magento, WordPress, Drupal, and other CMS platforms. We can join an existing project, run a technical audit, fix critical issues, or take the site on for ongoing support.
Sites we support
Magento 2 support
Magento is well suited for complex online stores, B2B projects, large catalogs, and multilingual, multi-storefront eCommerce solutions. Supporting Magento takes experience with architecture, performance, integrations, modules, server infrastructure, and security.
We help with Magento updates, bug fixes, speed optimization, checkout support, and integrations with CRM, ERP, BAS, payment systems, shipping providers, and marketing services.
WordPress website support
WordPress is often used for corporate sites, blogs, catalogs, landing pages, and small WooCommerce stores. These sites need regular updates to the CMS, theme, and plugins, along with security monitoring, backups, and checks that forms work correctly.
We fix WordPress bugs, resolve plugin conflicts, optimize speed, and help with WooCommerce, administration, technical tasks, and ongoing site development after launch.
Drupal website support
Drupal is often used for corporate portals, catalogs, B2B solutions, content platforms, and complex sites with custom logic. These projects need systematic technical support because of their complex structure, user roles, modules, integrations, and specific business logic.
We support Drupal sites, update the core and modules, fix technical bugs, extend functionality, optimize speed, review security, and help develop the project further.
eCommerce store support
An online store needs more than a stable website — it needs control over business processes: the catalog, cart, checkout, payments, shipping, email notifications, analytics, filters, search, and integrations.
We help maintain eCommerce projects after launch: fixing bugs, improving speed, rolling out new features, managing technical risk, and helping grow the store without chaos in the task queue.
What's included in website technical support
Technical support can be a one-off task or ongoing maintenance. The format depends on the project's condition, platform, task volume, how business-critical the site is, and the response time required.
We can help with the following:
fixing technical bugs
updating the CMS, modules, plugins, and themes
site administration
setting up backups
security reviews
speed optimization
support for forms, cart, checkout, and customer account
integrations with CRM, ERP, BAS, payment systems, and shipping providers
analytics setup
functionality enhancements
technical audit before support begins
consultations on site development
When a business needs website support
Support isn't only needed once a site has already broken. Technical problems often build up gradually: modules go unupdated, errors pile up, the site loads more slowly, forms behave unreliably, and some integrations start failing.
You need support if:
your site generates leads or sales
technical issues come up regularly
your previous developer no longer supports the project
the CMS or modules need updating
the site is slow
there are security risks
you need to roll out new functionality
the site has integrations with CRM, ERP, payment, or shipping systems
you can't afford to lose leads to technical failures
Ways we work
One-off technical tasks
A good fit if you need to fix a specific problem: a site error, a failure after an update, an issue with a form, payment, layout, speed, or an integration.
Ongoing website support
A good fit for a business that needs a permanent technical partner. We plan tasks, monitor the site's condition, handle enhancements, respond to issues, and provide reporting.
Technical audit before support begins
If we're seeing a project for the first time, it's best to start with an audit. This lets us assess the site's condition, code quality, CMS version, modules, speed, security, server environment, and potential risks.
Why ongoing website support matters
A site can look fine to users while carrying technical problems underneath: outdated modules, errors in the logs, security weaknesses, slow queries, caching issues, or unstable integrations.
Ongoing support helps you:
reduce the risk of a breach
avoid critical failures
keep site speed stable
stop losing leads and sales
roll out new features faster
keep technical debt under control
plan the project's development
have a responsible team that knows your site
Why Planeta Web
Planeta Web works with websites, online stores, and complex eCommerce projects. We understand not just the technical side but the site's business logic too: leads, sales, analytics, SEO, integrations, speed, and stability.
We can join an existing project, get familiar with the code, assess risks, fix problems, and build a clear support process. For the client, that means not chaotic fixes, but controlled site support with priorities, estimates, and transparent communication.
Frequently asked questions
How much does website technical support cost?
Cost depends on the platform, the site's condition, the complexity of its functionality, the number of tasks, and the format of collaboration. One-off tasks are quoted separately. For ongoing support, we can agree on a monthly hour package.
Can you support a site built by another team?
Yes. We can run a technical audit, get familiar with the project, assess the risks, and then take the site on for support.
Which CMS platforms do you work with?
We work with Magento, WordPress, Drupal, and other CMS platforms. We most often support online stores, corporate sites, catalogs, B2B portals, and content projects.
Can I order a single task without ongoing support?
Yes. We can complete a one-off technical task if the problem is clearly described and we have the necessary access.
Do you optimize website speed?
Yes. We analyze the causes of slow performance and offer technical solutions: caching, image optimization, and reviewing modules, code, queries, server settings, and the frontend.
Do you help with website security?
Yes. We can check the site for vulnerabilities, update the CMS and modules, set up basic protection, restrict unnecessary access, and provide recommendations for ongoing security.
Other services
Why choose us
Expert eCommerce team
Your project is managed by a team with experience in Magento, led by a manager who ensures smooth implementation.
15 years of experience and trust
We have extensive experience in creating eCommerce solutions and hundreds of satisfied customers. Our path is a guarantee of reliability, quality, and stable results.
Long-term partnership
We work not only until launch, but also afterwards — providing support, updates, and development.
Personal project manager
A dedicated manager coordinates the project and is responsible for deadlines, communication, and results.
Individual support services
Personalized support tailored to your needs. Choose the level of service yourself.
Available rates
Optimal rates without compromising quality. We work within your budget, focusing on results.
