Magento 2 Support and Maintenance

explore key insights:

• Why Magento 2 maintenance is essential.

• What Magento 2 support includes.

• Collaboration formats we offer.

• The benefits your business gains with Planeta Web.

• Whether Magento 2 maintenance in Ukraine is cost-effective — and other common questions.

• Even a one-hour outage during Black Friday or a seasonal sales peak can cost thousands of dollars in lost revenue.

• servers can’t handle heavy simultaneous traffic;

• caching is misconfigured;

• no fallback scenario is in place for overloads;

• no specialist has stress-tested the system in advance.

• Here, synchronization between the online store and physical outlets is key.

• For example, if two-way integration fails, you may end up with a product already sold in-store but still shown as available online. This leads to duplicate orders, refund issues, and disappointed customers — who may never trust the brand again.

• In the corporate segment, integrations with ERP and CRM systems are often the weak points.
  If stock levels or order statuses aren’t synced on time, it can paralyze sales and logistics departments — especially when several distributors are waiting for order confirmation. Even a short delay can break a contract and cost the company a substantial amount.

• Rapid growth always comes with the challenge of adding new modules and features.

• Without a specialist who can properly integrate and test extensions the first time, the system begins to conflict: errors in the cart, duplicate orders, or failed payments. Instead of scaling, the startup ends up fixing technical problems — and losing investor confidence.

• Eventually, every client chose to sign a service contract with Planeta Web. When building your Magento site, you can avoid these same pitfalls — by thinking ahead about professional, long-term support.

• updating the Magento core and applying security patches;

• monitoring logs and server performance;

• performing regular backups for quick recovery in case of failure.

• Think of it as a system checkup that minimizes risks and ensures uninterrupted store operation.

• optimal caching setup (Varnish, Redis) and CDN usage;

• high-performance search and database operation (Elasticsearch, MySQL);

• elimination of bottlenecks in code or configuration (PHP-FPM, Nginx/Apache);

• load testing and stress simulation before peak sales periods and promotions.

• integrate new payment systems, delivery services, and marketing tools;

• customize functionality to match your business workflows;

• run A/B testing to increase conversion rates;

• plan scaling and optimize architecture for long-term performance.

• Every client request goes through a business analysis stage, allowing us to deliver truly tailored solutions — never one-size-fits-all templates.

How It Works in Practice: A Look Behind the Scenes

• Client signal

  You report an issue or task in your preferred tracker — Jira, Trello, Telegram, or Slack. That’s where the process begins.

• Quick diagnostics

  We assess the situation to decide whether it requires an urgent “fire response” or can be treated as a planned task.

• Safety first

  All changes are first tested in a staging environment, so there’s zero risk to your live store.

• Реліз під контролем.

  Після вашого схвалення ми переносимо оновлення в продуктив і спостерігаємо за результатом у реальному часі.

• Controlled release

  After your approval, we deploy the update to production and monitor performance in real time.

• Transparency

  You always see the task status and receive a clear, detailed report.

• Thanks to this level of transparency and communication, even clients without a technical background understand and follow the path to results — without getting lost in the chaos of industry jargon.

• A fixed monthly package of hours with an SLA, continuous monitoring, and a dedicated account manager. Ideal for companies that need ongoing maintenance, quick updates, and steady platform development.

• Updates, integrations, or fixes following an audit — a perfect fit for businesses that require targeted solutions or functional upgrades.

• Long-term cooperation based on a roadmap — from strategic planning to implementation of new features, integrations, and scalability improvements.

• Fewer crashes during high season, fewer losses from downtime, cyberattacks, or data leaks — all of this adds up to long-term savings that complement sales growth.

• Magento is like owning your own building instead of renting temporary office space — a solid infrastructure that grows with your ambitions and withstands any load.